- Incapacity of the Ticket Holder(s) to attend a ticketed event due to their own or immediate family’s Death, Accidental Bodily Injury or illness first commencing post booking and prior to the Ticketed Event.
- Accident report / Hospital or Clinical Report / Doctors note / Dated receipt of self-medication / Death Certificate of the deceased.
- Adverse weather conditions* that make it physically impossible for a Ticket Holder(s) to attend the ticketed event at the specified venue but does not result in the Ticketed Event being Cancelled, Abandoned, Postponed, Curtailed or Relocated.
*Adverse weather conditions as defined in this category, refers to extreme weather conditions that are dangerous, life-threatening and might cause damage to the infrastructure or disrupt normal day-to-day activities. These conditions are limited to alert levels 5 to 10 weather warnings according to the South African Weather Service warnings matrix.
- Time-stamped photographic proof of adverse weather conditions preventing attendance OR official weather warning notice of alert levels 5 to 10 from the South African Weather Service.
- Travel Delay due to either a (1) delay or cancellation of flight, (2) the theft of Ticket Holder’s vehicle, or (3) the mechanical failure of, or accidental damage to the transport in which the Ticket Holder(s) is travelling to the Ticketed Event and/or collecting their tickets from either the Venue or a designated collection point.
- Mechanic’s report or relevant invoice or photographic evidence in the event of minor damage preventing the ability to travel but not requiring a mechanic. / Accident report / Police Report / Confirmation from relevant Air Carrier or Agents/ Verified news report and timestamped screenshot of unavailability of e-hailing services
- The unavoidable requirement for the Ticket Holder(s) to remain at home or place of business due to serious damage to the Ticket Holder(s) Home or Place of Business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft.
- Time-stamped photographic evidence of serious damage to their home or Place of Business.
- The Ticket Holder(s) being summoned to appear at Court Proceedings or as a witness where the witness summons was first received by the Ticket Holder(s) after the date of Booking.
- Official Summons letter.
- The Ticket Holder’s inability to attend a Ticketed event due to either being unexpectedly required by their employer, outside the ordinary scope of their work to conduct business affairs on the day of the Ticketed event or due to their employer’s unexpected change of business address. The refund is subject to the Ticket Holder being made aware of the unexpected change post their booking of the Ticketed event.
- Letter on company letterhead from the Ticket Holder’s employer confirming unexpected circumstances resulting in the abnormal and unusual requirement of the Ticket Holder to conduct business affairs on the day of the Ticketed event.
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